The Challenge

Which is an innovative AI-powered service discovery platform, available on Android, iOS, and web, designed to help users find affordable, compatible services tailored to their needs. Softbuilders was tasked with building a scalable, user-friendly solution to deliver personalized recommendations and live service tracking.

A primary challenge was designing an intuitive UI/UX that simplifies service discovery, allowing users to set preferences, filter results, and receive AI-driven recommendations across diverse categories like home services and event planning.

Implementing AI-powered personalization required advanced algorithms to analyze user preferences and behavior, delivering dynamic, intelligent suggestions that adapt to individual needs in real-time.

The live service tracking feature posed a challenge, necessitating robust backend integration to provide real-time updates on service progress, ensuring transparency and user trust from booking to completion.

Scalability was critical, as Which aimed to support a global user base and over 50 features, requiring a cloud-based architecture to handle high traffic and data-intensive AI processing.

Security was paramount, given the platform's handling of user data, payment information, and service provider details, requiring advanced encryption and secure authentication to protect sensitive information.

Ensuring seamless cross-platform synchronization across web, iOS, and Android apps was essential to provide a consistent user experience, allowing access to service discovery and tracking on any device.

Finally, Softbuilders faced the challenge of delivering a feature-rich platform with over 50 services within a tight timeline, balancing AI-driven functionality with rapid deployment to meet Which's goal of transforming service discovery.